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FAQs

What is a digital download?

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD is not included in your purchase. The software install program is downloaded through cloud-based storage that is provided through Microsoft's Servers.


Where do the licenses come from?

The keys are issued directly from Microsoft and only after payment is processed and complete.


Is this a trial license or will the license expire?

No, this is not a trial license or temporary license key. All of our titles are full version, and come with a life-time license key. The license key will never expire.


Is the license key legitimate?

All of our software titles are 100% Genuine and authentic and come directly from Microsoft.


All of our software titles are 100% Genuine and authentic and come directly from Microsoft.

Yes, your license key will successfully pass any Microsoft validity test, as the key is issued directly from Microsoft.


Will the license allow for product updates?

Your license key will activate the title and register your copy with Microsoft which will allow you to receive all of the necessary and future Microsoft updates.


Will the license allow for tech support from Microsoft?

Yes, the license will allow for telephone tech support directly from Microsoft.

We also are able to provide you with full-service tech support that is always available through the Live Chat feature of our website.


How can I be certain that my copy of Microsoft Office is legitimate?

We encourage all of our customer to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.


Will you send me a copy of the software?

Since it is a digital download and the media is delivered electronically, we do not send you a CD or DVD disc.

You are able to burn the file to a DVD or USB drive which will allow you to keep that as a quick and accessible backup.


Why do you only offer digital downloads? Are they legal?

As Microsoft is continuing to go move solely to digital downloads, as are their leader distributors. Downloads are more convenient, faster and save freight cost.

Yes, all of our digital download titles are 100% legal, as they come directly from Microsoft and we are an authorized Microsoft distributor.


Can I buy one licensed software and install on multiple computers?

Retail, electronic retail and OEM titles are designed to install and activate on one computer only, unless otherwise specified.


How long will I get the download link and product key after I purchase?

You will receive access to the download file right after you place your order. You are able to proceed to download and install the software, seconds after you place your order.

You receive your license key once the order is verified. During business hours, your order is verified within 20-30 minutes. Outside of business hours the calls are less frequent, and may occur next day.

*Note: The software can be installed for up to 30 days without a license key, so if you order outside of business hours you can install the software and begin using it, then activate it next-day.


Does the download expire?

The download is not time sensitive and will not expire on you. You can download the software and use the license key whenever you like.

What languages is your software supported with?

Standard language is English. (You can ask our Support team for exceptions).

Are your software full versions and not upgrade versions? Do you sell upgrade software? Should I have a previous version of product?

We are selling ONLY FULL versions- not upgrades. You don't need to have any previous versions of the software. If you have any other versions already installed (previous ones or upgrades) you need to REMOVE them completely before you start installing our software (to avoid conflicts between different versions of the software).

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